Answers about plans, the VPN connection, the vault and payments.
The folder and its subfolders are deleted, but their files are not — they move to the vault root. To delete files, delete them separately.
Full Access is a personal cloud file vault. Every plan includes a secure VPN connection file that encrypts the channel between your device and the vault.
The flow: sign up → confirm your e-mail → choose and pay for a plan → download the .conf file and import it into the app → open the vault.
You need an AmneziaWG client — plain WireGuard won't work.
• Windows 10/11, macOS 13+, Android 9+, Linux — the AmneziaVPN app.
• Windows 7/8/8.1, macOS 12, Android 7–8, iOS — the AmneziaWG app.
Step-by-step instructions with download links for every system are in our bots: the /setup command in Telegram or Max.
In your dashboard: “My plans” tab → “Download .conf” on the plan card. If your account is linked to our bot, you can also get it with the /config command.
The number in the file name (vpn-12.conf) matches plan №12 in the dashboard.
1. Open Settings and turn on “Vault access over VPN”.
2. Turn on the VPN connection on your device.
3. Open the address shown in Settings (e.g. https://10.8.0.1/vault).
The browser may warn about the certificate — that's expected for an address inside the tunnel; continue to the page. Turning the option off ends all such sessions immediately. Normal password login on the main site keeps working.
• Make sure you use AmneziaVPN or AmneziaWG, not plain WireGuard.
• Download the .conf again and re-import it — connection parameters can change after maintenance (we'll e-mail you).
• Check that no other VPN is running.
• Try another network (Wi-Fi instead of mobile data or vice versa).
• If the plan card shows “Renew on active node”, click it.
Still stuck — write to support.
It appears when the server your plan is bound to is temporarily unavailable. Click it — the plan moves to a working server and keeps its expiry date (this is not a renewal and costs nothing).
Then download the new .conf and import it: the old file stops working.
If the e-mail says connection parameters were updated — yes: download the .conf again from your dashboard and import it, replacing the old one. The file is always generated with current settings.
Each plan has its own guaranteed speed — shown on the plan card and in the offer. Actual speed also depends on the link between your device and your internet provider.
You're not disconnected — speed is reduced until the next monthly cycle. The allowance resets every month on the day matching your plan's start date, including 6- and 12-month plans. The allowance size is on the plan card.