Answers about plans, the VPN connection, the vault and payments.
Plans differ in storage size, speed, monthly traffic and vault limits (file count, folder depth, maximum file size). Current values are on the plan cards in the “Buy a plan” tab.
Yes: 10% off for 6 months, 15% off for 12 months.
No. Every payment is one-time; nothing is charged automatically. We e-mail you a reminder 3 days before the term ends.
Click “Renew” on the plan card and pay for a new term. If you renew within 7 days after expiry, your existing configuration file keeps working — no need to download a new one.
The plan's VPN connection is switched off and a 7-day grace period starts: the configuration is kept, and renewing brings everything back with the same file.
After 7 days without renewal the slot is released and the plan's storage is subtracted from your quota. If your files then exceed the quota, upload and download are blocked (deleting still works). A new connection will need a new .conf file.
Yes. Each plan has its own number and .conf file, while storage and the file-count limit add up. Folder depth and maximum file size follow your highest plan.
There's no direct switch: order the plan you need as a new one. Its storage is added to your current quota and your limits go up.
All server slots are currently taken. We add capacity regularly — try again later or write to support and we'll let you know when slots open up.
Choose a plan and term, accept the offer and click “Pay” — the bank's payment page opens (card or SBP). The plan activates automatically after payment. An unpaid order stays valid for 24 hours.
Wait a couple of minutes and click “Check status” on the order in the pending section. If you were charged and the plan still isn't there, write to support with the order number.