Answers about plans, the VPN connection, the vault and payments.
Within 24 hours after payment: dashboard → “Billing” → “Refund”. The full amount goes back to the original payment method; crediting time depends on your bank (usually 1–7 business days). The plan and its VPN connection stop immediately. After 24 hours refunds aren't available.
After a refund, new orders are blocked for 72 hours to prevent abuse. Once that period ends you can order as usual.
Dashboard → “Billing”: the “Contract” column links to the contract by plan number, the “Receipt” column to the payment receipt. Both can be printed or saved as PDF.
Yes. The fiscal data operator e-mails a fiscal receipt (54-FZ) to your account e-mail after payment (and a separate one after a refund). A link to it also appears on the payment receipt once it's issued.
Yes, by plan: Base — 1,000 files, Normal — 5,000, Top — 10,000. With several plans the limits add up. When the limit is reached new uploads are blocked — delete files you don't need or add a plan.
Base — up to 2 GB, Normal — up to 5 GB, Top — up to 10 GB per file. With several plans the highest plan's limit applies.
Base — 2 levels, Normal — 5, Top — 7. With several plans the highest plan's limit applies.
Click “Upload” and choose files, or drag them into the vault window. While uploading, the file shows as a card with progress. Large files upload in parts: if an upload was interrupted, choose the same file again and it resumes.
Only safe file types (images, PDF, video, etc.) open in the browser. Files that can contain executable code (e.g. HTML or SVG) are always downloaded for security reasons.
The folder already had a file with that name — the new one gets a number so nothing is overwritten. You can rename it via the file menu → “Rename”.