Answers about plans, the VPN connection, the vault and payments.
Your vault is full: used space reached your quota (for example, after one of your plans ended). Delete files you don't need or renew/add a plan — the buttons re-enable automatically.
Data in transit is encrypted (HTTPS, plus the VPN tunnel when you connect through your plan). Files are stored under anonymous identifiers that reveal neither the owner nor the file name. Files are accessible only from your account or via links you created.
You can't order a plan without a confirmed e-mail: receipts, contract notices and reminders go there. The link is valid for 24 hours; you can request a new e-mail from the dashboard banner (at most once every 3 minutes).
On the login page click “Forgot password?” and enter your e-mail — you'll get a link to set a new password. If you signed in with Yandex or VK, sign in the same way and set a password in Settings.
Settings → “Connected accounts” → “Connect” next to the messenger. The bot offers plan status (/status), your config file (/config), setup guides (/setup) and support requests (/support).
The RU/EN and light/dark switches are in the top bar of every page. Your choice is saved to your account and applies on all devices.
Through our Telegram and Max bots (/support command) — links are in the profile menu under “Support”. Replies come to the chat and to your e-mail. You can also write to mail@full-access.ru.
1. Open your dashboard → “My plans” tab.
2. On the plan card click “Download .conf”.
3. Install the app for your device (see “Which app should I install?”).
4. Import the .conf file and turn the connection on.
5. Open the vault from your dashboard.
No. The file contains your personal access key — treat it like a password. If you received it from the bot, delete the message after importing.
You can import the .conf on several of your devices, but only one connection works at a time: turning it on on a second device stops traffic on the first. To use several devices simultaneously, get a separate plan for each.